Refund Policy - Trezo Email Sender

Introduction

At Trezo Email Sender, we are committed to providing our customers with high-quality services. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund process. Please read the following Refund Policy carefully.

1. Eligibility for Refund

Refunds are available for all customers who meet the following conditions:

  • 30-Day Money-Back Guarantee: If you are not satisfied with our service, you can request a full refund within 30 days of your purchase. No questions asked.

  • Unopened or Unused Services: If you haven’t used our platform after purchasing or have not activated your account, you are eligible for a refund within 30 days of purchase.

  • Service Issues: If you experience technical issues with the service that cannot be resolved by our support team, a refund may be considered based on the severity and situation.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our support team at [Your Contact Email] or through our support page.

  2. Provide Details: Include your order number, account details, and a description of the issue you encountered.

  3. Review Process: Our support team will review your request and process the refund if it meets the criteria outlined in this policy.

3. Non-Refundable Situations

Refunds are not available in the following cases:

  • If you have used the service extensively beyond a trial period or outside of the 30-day window.

  • If your request is submitted after 30 days from the date of purchase.

  • If you’ve violated our terms of service or engaged in fraudulent activities.

4. Refund Processing Time

Once your refund request has been approved, we will process it within 7–10 business days. The refund will be issued through the original payment method used for the purchase.

5. No Refunds for Monthly Subscription Payments

Refunds are not provided for monthly subscription payments after the initial 30-day money-back guarantee period. However, you can cancel your subscription at any time to avoid future charges.

6. Changes to Refund Policy

We reserve the right to update or change our refund policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team at itrezoshop@gmail.com.